Post reply

Class Action Against Diamond Resorts? (by Mary K.):

I am so fortunate to have found this forum! Long story short, my husband and I have been long time Diamond owners. The program has changed for the worse since when we first purchased. So many lies and half truths by these salespeople. When we were being up sold.. we were warned (threatened?) that if we did not buy more points and relinquish our deeded property into their new trust, that we will continue to pay two maintenance fees, never get the locations we wanted to travel, and pay increasing maintenance fees on the deeded property! We were also informed that we are subject personally for any liabilities on the unit.. Feeling confused and overwhelmed, we initially agreed to apply for their credit card to help pay the additional 13K we had to pay just for giving up my deed! During a break when they were” checking on what they could do to help us) 🙄 I called my son who was an attorney. He said not to purchase until we read both the old contract and he could review the new one. I explained this to the salespersons when they returned and needless to say... they were not happy. I also asked them to cancel the credit card application . Which they agreed to do , but did not do... They became rude, shaking their heads and saying how “they” had wanted their time.... 3 hours..insulted my son by implying that he doesn’t know what he is talking about.. and continued to insult our decision and threaten with this being our “last chance” to make our account right. They were wiping their hands of us .. We were angry and insulted and got up to leave when another salesperson came up and asked if there was anything he could do to make it right. He then said we had a no obligation way to be able to go home , review contracts and talk to my son. The sampler package. He said we had two years to use 20000 sampler points but if all we wanted was time.. don’t use the points, if we decided to buy , all of the purchase price of the sampler 4K, would be credited to the balance of the 13K price of the upgrade. If we decided not to purchase upgrade, we could cancel the sampler package for a refund. So.... unfortunately we believed him and bought the sampler package. Which we now realize very limited use. We want out of this credit card, a complete refund if the sampler package and... because of this final insult, rid of our timeshare. I hope to follow up with you on how to best accomplish this please? Has anyone heard if the Diamond transition program is a valid way to give them back their timeshare? Becky