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Re: Vida Vacations & Grand Mayan lies (by Linde H.):

They responded within 10 days. My initial email was just in English, but then after that I sent everything in both English and Spanish.

Have you posted anything on Twitter, Instagram, LinkedIn? That is really where they're going to get hit. I would also go and post negative comments on Trip Advisor: https://www.tripadvisor.com/

Good luck!!