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Original Message:

Class Action Against Diamond Resorts? (by Irene P.):

In Nevada and California you do not file a complaint with the Attorney General. You file a complaint with the California Real Estate Division or the Nevada Real Estate Division against the agent. You should also file a complaint against the principal broker in those states. In Florida you file with DBPR and in Hawai DCCA. In Virginia, Missouri and Arizona you file with the AG. These are the statistics provided by the AG spokesperson at a legislative workshop I attended letting sales agents know they can say anything and get away with it:

Victoria Butler, from the Florida Attorney General’s Department of Consumer Protection, reported a figure of 1,500 to 1,600 complaints in recent years, with about 50% involving senior citizens. She said the majority of complaints were in regard to the initial sales presentation. Ms. Butler stated that the Florida timeshare division engaged only 42 complaints, the majority concerning resale.

All complaints we've followed, hundreds submitted, DBPR and NRED responded, “Verbal representations are difficult to prove.” It's very important to file complaints though. If no one filed complaints we would not have these statistics letting consumers know there is little to no regulation despite the CEO of Diamond pumping out in the media, "Timeshare is a highly regulated product." How? Our volunteers received 25 complaints against the same agent who earned $2.4 million a year, and admitted in a lawsuit he created reasons or problems why members needed to buy additional points. Still, NRED dismissed his complaints with a "You have no proof letter." We received the 8th complaint against an agent we have on a recording defrauding a 28 year old 90% disabled veteran in 2017. Instead of being fired he has continued to cause great harm with a horrific 8th complaint received about him just last week. The wife 75 and the husband 85 left with no choice but to default. And no one cares.

For a complete list of regulatory filings this is the link to our Facebook of over 4300 Diamond members launched by an economics professor: https://www.facebook.com/groups/DiamondResortsOwnersAdvocacy/

This from a lawsuit a top producer filed about the deceptive price freeze:

Case 1:17-cv-00562-DKW-RLP filed in Hawaii District Court

Page 10 of complaint

#43 Owners Update is deceptive because it is to sell points.

#44 Customer is told the current “list price” but the agent has to see someone else.

#48 the sales agent has customer sign a form indicating they were updated and the agent has to have the manager sign off.

#49 the sales manager has reviewed all prior customer contracts and the manager falsely states the customer was given a “price freeze” but none exists.

#50 (In bold) because of the “price freeze” only today can the customer buy for the discounted price.

#51 (In bold) the price given is the real price planned from the outset.

#52 the “price freeze” never existed because (a) The special deal available to this customer only is available to anyone and (b) Urgent to buy only for today

#54 this is lucky news for the customer – brand new information!

#55 the sales agent waits for the customer to “step in”