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blog-5085 (by Jon S.):

I appreciate that this is a difficult time or everyone including the renters, owners, and employees of Redweek. I have a rental next week at Marriott Canyon Villas that I must cancel as I am a healthcare worker and now can't travel even if I was foolish enough to do so. I fully appreciate that I signed a non-refundable contract and am not looking or anyone else to lose money. Because of the National Emergency, Marriott has agreed to give the points back to the owner for future use. (I obviously can't cancel and do it or him) My frustration is that after multiple emails to RedWeek I still don't know if the owner has acknowledged my desire to cancel the week. Ideally he would offer me a partial refund of his chosen amount minus ALL of his cost including the premium I'm sure I paid for that week. I would hope however that in times like these, one could find the willingness to at least make a simple phone call to Marriott on my behalf and do what they see as fair for my now quarantined family. If he is not willing to give me a partial refund, then I'm still willing to at least live with the knowledge that he made his decision and that his points didn't go to waste.

Owners, I understand your dilemma as well, but if I'm missing something here please let me know.

Thank you - Jon S. Booking ID: B11-7330-2000