COVID-19 Related Cancellations

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Original Message:

COVID-19 Related Cancellations (by Timothy S.):

We have an upcoming trip to Aruba. The week was rented through a listing on Redweek and paid for via check directly to the owner. The Marriott property has authorized cancellation due to Aruba banning all inbound international travel. There is no way to get there.

The owner is not responding to our requests for information, guidance, cancellation. Has anyone dealt with this?