blog-5085

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blog-5085 (by Sara G.):

Hello. I have tried multiple times to find a resolution with Redweek and the owner of the timeshare property I rented at The Westin Kierland in Arizona. I was supposed to check in today with my family of four. Given the travel restrictions, shelter in place, hotels inability to provide- AND my obligation to do my part in putting an end to this- I clearly had to cancel my trip. I would be very happy rebooking the same exact unit for the same exact week next March. The owner of the timeshare does not need to refund me- they simply need to rebook me for next spring. I echo the comments that Mariott Bonvoy is making the owners of these timeshares whole and my family should not be penalized. I would like to find some resolution with this ASAP. I would appreciate if someone from Redweek could please follow up with me.