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Re: COVID-19 Related Cancellations (by Elizabeth & Mark H.):

Redweek did not act in good faith. We rented through Redweek and have followed the Covid 19 situation very closely. We had rented our timeshare through Redweek for the week of 3/21/2020 -3/28/2020 and were expecting a request for cancellation and never received a request. I even checked my email at midnight the night before; had I cancelled by midnight Vistana would have reinstated my points/options with no penalty. I was willing to work with the guest. Instead at 2:00 PM the day of the reservation I received my first contact from Redweek or the guest:

Resort: The Westin Kaanapali Ocean Resort Villas

Check-in: 2020-03-21

A dispute was opened concerning this booking, as permitted by section 2 of the Rental Agreement. The RedWeek arbitration panel has reviewed this case and determined that, due to the ongoing global Covid-19 pandemic, the rental unit is not habitable. Per section 2 of the Rental Agreement, therefore, the panel has found in favor of the renter, and will be issuing them a refund. We are sorry this booking did not work out as planned. These are unprecented times and we appreciate your understanding in this matter. Sincerely, RedWeek.com Customer Service

Had I been asked even 14 hours earlier I would have been satisfied because I could have cancelled my reservation.

Redweek did not act in good faith.