blog-5085

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blog-5085 (by S L):

I have repeatedly tried contacting Redweek via phone/email/chat/dispute regarding cancellation of my rental. I have no choice to cancel given the mandatory quarantine by my state as well as the state of Hawaii. Marriott Ko Olina has stated that they will waive any cancellation fees to the owner provided that the trip is prior to 60 days of arrival. I am trying to cancel this trip ASAP so that the owner can cancel without any fees but am wondering if Redweek has even notified my request to cancel to the owner?!?! I Please process this ASAP. It is not fair to neither the owner or the renter as the clock is ticking to meet the window of time for a penalty free cancellation especially when the resort is more than willing to allow changes and flexibility during this window frame. Thank you. RENTAL AGREEMENT B06-6172-2606