COVID-19 Related Cancellations

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Original Message:

Re: COVID-19 Related Cancellations (by S L):

Redweek, please respond. Given the circumstances I need to cancel my reservation. The owner is trying on his end to cancel my reservation with Marriott Ko Olina, However he had not been able to reach Redweek and I have been trying to reach Redweek with no response. As long as a trip is 60 days prior to arrival there will be no cancellation fees which the owner and renter are trying to do but Redweek is not helping. The owner has receive no correspondence from Redweek requesting a cancellation from me and it has been weeks now. I understand that you are overwhelmed and helping those with the immediate travel days but please help us as we are getting close to the 60 day check in. The owner will not proceed without a formal response from you. Please respond and correspond so that we can close this cancellation.