COVID-19 Related Cancellations

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Original Message:

Re: COVID-19 Related Cancellations (by Timothy S.):

Original Poster:

Just wanted to update everyone that Redweek support instantly took the initiative after reading my post. I didn’t even have to contact them. Phyllis offered to help communication between me and the property owner.

The owner responded to Redweek and then to me. The owner was then completely understanding and helpful. They issued a full refund and the money has been credited to our account.

This is obviously the best case scenario on all ends and I look forward to working with both Redweek and the owner to rent again once we are beyond this. Sometimes a bit of a crisis provides a chance to exceed expectations. Both Redweek and the owner did so here. It was our first experience with Redweek and we are sincerely grateful to all in spite of the circumstances.

Thank you to Phyllis at Redweek and if anyone needs to know a reputable owner to rent an Aruba week from in the future, we have a great recommendation!