Post reply

Re: COVID-19 Related Cancellations (by James Albano):

We need help. I asked the owner several times to cancel our reservation for May 10, 2020. The owner of the Marriott Maui Ocean Club condo has refused. He stated that he, "...reached out to the Marriott on multiple occasions. (Marriott told him) "because...less than 60 days away from the check in date...do not have the option to change the date of booking (or to cancel)". Both the Marriott and the owner need to understand that this is an unusual time for the world. The owner uses the word "strict cancellation policy, meaning there are no refunds..." The owner also stated that "Redweek will give us (him) credit for another listing to re-list the week, but it is not likely that we (he) will be able to rent in the little time we (he) have left...". We are caught in the middle of finger pointing between MARRIOTT-OWNER-REDWEEK and around and around it goes. It appears to me that both the Marriott and RedWeek have the ability to step in to help both us and the owner with some sort of grace and understanding during this unusual situation. I am 72 years old and live in California which has been particularly hard hit by the virus and currently under quarantine. This was my first time using RedWeek, I hope it is not my last. I am requesting that Red Week, as well as the Marriott, grant me my request for a refund.