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Re: COVID-19 Related Cancellations (by Frances M.):

RedWeek cancelled my renter's reservation without as much as notifying me that she had posted a dispute to cancel. As Vistana has not been forthcoming about closing the resort, which is what they should have done, owners like myself are at a complete loss. RedWeek has offered me nothing in return for this debacle. The only option I have left to recoup anything at all is to rent the week in question within the next 120 days. And RedWeek hasn't even offered to take care of that for me. I don't particularly care that you are overwhelmed. The email you sent me was cold and uncaring.