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Original Message:
Re: COVID-19 Related Cancellations (by Elizabeth & Mark H.):
decoratingplus wrote:Would be nice to hear more if this is happening for many other resorts. Orlando does not have Hawai’i’s mandates this time , but I am sure a request was made to cancel my rented week. I plan to refund the renter the excess of my maintenance fees but will be surely miffed if not informed by Redweek soon enough that they are refunding and no time for me to bank the week. Crazy times
Deborah Don't expect to be informed by Redweek soon enough. I was expecting my renter to cancel and even checked at Midnight eastern (3/21/20) the night before check-in: Not A Whisper! At 2:00 PM on day of check-in I was informed of a "Dispute" that was filed and ruled in renter's favor for full refund, this despite only having rented less than 3 weeks before...well into the pandemic. I lost my usage and maintenance fees; had I been informed 15 hours earlier, I would have been allowed to cancel with restrictions on usage and re-booking.