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Re: COVID-19 Related Cancellations (by Frances M.):

Owners all received the exact same letter. It was done across-the-board with no special consideration was given to any owner regardless timeshare or hotel chain. None of us was contacted by RedWeek prior to the receipt of the letter. Please refer to line no. 7 in their contract with you: "Owner is not responsible, etc., etc.," Renters should have purchased insurance just as many of us do for most trips we pay in advance for. RedWeek illegally returned money (or so they say) that belongs to the owner. My guess is that renters have yet to receive that pay out and if enough owners complain via separate email rather than on this venue, we may be able to recoup something. Meanwhile, we all out a great deal of money.

toddh230 wrote:

REDWEEK 'S "ARBITRATION" TEAM REFUNDED ENTIRE RENTAL AMOUNT TO MY RENTER WHO MADE NO EFFORT TO CONTACT ME. MARRIOTTS WAIOHAI WAS OPEN AND MULTIPLE AIRLINES WERE FLYING TO KAUAI WHEN MY RENTER WAS CONTRACTED TO CHECK IN. REDWEEK UNILATERALLY DID THIS WITHOUT ANY INPUT FROM ME. I LOST THE USE OF MY UNIT AND PAID THE EXPENSIVE MAINTANENCE FEES. PLEASE LET ME KNOW IF YOU WERE SIMILLILARLY TREATED BY REDWEEK. THE ARBITRATION LETTER SAID MY UNIT WAS "UNINHABITABLE". IF MY RENTER HAD NO INTENTION OF SHOWING UP THEY SHOULD HAVE CANCELLED. THIS PANDEMIC DIDN'T START YESTERDAY. VERY DISAPPOINTED IN REDWEEK. I WANT TO APPEAL. RENTER SHOUD HAVE GOTTEN HALF OR NONE. IMO REDWEEK FAILED IN THEIR FIDUCIARY DUTY AS THE GO BETWEEN BETWEEN ME AND MY RENTER. I REQUESTED HIS PHONE NUMBER SO I COULD CALL AND SEE WHAT HIS INTENTIONS WERE AND I WAS TOLD SINCE THEY WERE THE INTERMEDIARY IN THE TRANSACTION THEY WOULD NOT GIVE ME THE RENTERS NUMBER. VERY DISSATISFIED WITH REDWEEK. NO EVIDENCE THEY MADE ANY ATTEMPT TO SAVE ME FROM LOSS OF USE AND PAYMENT OF FEES.