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Re: COVID-19 Related Cancellations (by James Albano):

Interesting! I just sent them a 4th request. Here is the email message

April 2, 2020

Allen and Shannon,

We are all wishing this would go away but it’s not. As you know, both of our states and now the federal government have issued a 30 day stay at home order through the end of April. This is from Coronavirus travel restrictions for visitors to Hawaii in 2020 (Sheila Beal) dated March 31, 2020: Governor Ige, Hawaii was asked, “Will it be safe to go to Hawaii in June? Or July? Or….. We wish we knew when the virus crisis will be over. At this point no one knows. It’s probably better to err on the side of caution by postponing your trip even more than you might initially expect.” My wife and I just finished a FaceTime call with our good friends and longtime residents of Kihei. We talked with them at length about our situation that included your unwillingness to refund our reservation, due to the Coronavirus outbreak. They had reached out to their personal friends, Randy and Sharon Conrads, CEO RedWeek who had some suggestions for us. ¬ From RedWeek recommendation from yesterday:

“recommendation would be to make sure the owner knows timeshare companies have been flexible in canceling and rebooking reservations and request that they contact Marriott to find out their options. According to our information, this resort is closed at least until April 24. If the owner understands they may not lose the week which they have already paid for, hopefully they will be more willing to work with you”

We also understand that there are owners who have refunded and some who have not chosen to refund. We are all in this together and we don’t believe this is an unreasonable request.

We are asking that you reconsider and refund our reservation.

Sincerely,

James and Janet Albano