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Re: COVID-19 Related Cancellations (by Kristina A.):

I agree with owners stating Redweek is in breach of contract unilaterally refunding renters without input from owners stating an "uninhabitable" unit. Clearly, a pandemic is not mentioned in the contract. I am appalled at the lack of timely response by Redweek in cases they 100% refunded renters without contacting owners before check-in to allow cancellations and late deposits. Redweek should be held accountable for this loss of trade in. This horrible situation should bear a shared cost/loss by both owners/renters at the least; it should not be 100% on the owners. Timeshare weeks are not the same as full ownership of home/condo/apartment. In many cases the owner can late-deposit weeks with Interval and get something back but there is no guarantee to recoup value of the original unit, nor that you can procure a booking at the desired resort on dates sought after, especially within a restricted booking window. It is ironic this pandemic occurred at a time Redweek marketed expansion of their full-service rentals, in some cases offering free upgrades to this service. I resisted that option from past renters mentioning problems and inability to get quick responses with rental questions. All owners and renters should see the disadvantage this Redweek service gives by removing the ability for owners and renters to correspond directly with one another, or negotiate any middle ground. The latest rules to deposit to Interval check ins after April 24th stating units cannot be locked off is a giant new restriction: it would invalidate all four rentals I had booked for the first two weeks in April. Renters: please understand Marriott is responsible for this unfair situation>> they refunded all, even non-refundable reservations and fees to anyone who booked directly with them, but not timeshare owners. If you had booked directly on Marriott website for MMOC and paid 30-50% higher nightly rates plus 14% hotel tax, you would have been refunded in full. It is a travesty Marriott Vacation Club will not give timeshare owners the same courtesy as those customers and allow owners to re-trade or late deposit weeks during this time for future credit use within Marriott Vacation Club (which would provide a comparable value).