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Re: COVID-19 Related Cancellations (by Patricia P.):

I own a week at Marriott Desert Springs March 20-27 & it was rented for $1900. The rental agreement offers partial refunds before 60 days prior to check-in. The renter cancelled March 19 -- 1 day prior to check-in, and contacted Redweek asking for a refund. She didn't contact me & didn't buy travel insurance. Redweek notified me she requested a refund and I offered to refund her half -- $950. I had paid $1500 for annual maintenance fee + property tax, and couldn't reschedule the week or use it myself with a 1 day notice. I phoned resort and it was open, social distancing responsibly, and checking-in guests. Marriott began offering owners with reservations 60 days out the opportunity to reschedule their week. The renter's 1 day notice took away that opportunity for me. Redweek, without asking me, refunded the renter the full $1900 and said they decided the resort wasn't habitable or accessible, and informed me after I wrote multiple emails asking about my echeck.. I feel I was generous offering a 50% refund and Redweek has been very unfair to owners. Their web offers travel insurance for renters, no such insurance for owners, and by deciding to give renters full refunds without fairness to the owners that provide the resorts that keep Redweek in business, they are basically underwriting renters even if they don't buy travel insurance. I will never rent my 4 villas with Redweek again! I plan to complain to CA Consumer dept, Yelp, BBB and more if they don't respond within a week to my email of 2 days ago requesting them to reconsider. Very unfair to owners!!!!