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COVID-19 Related Cancellations (by Eric W.):

I have yet to Pursue legal representation giving redweek time to review our specific details.

Based on email, it appears that the Red Week arbitration panel made its determination that the Unit is not habitable based on partially erroneous information. Insisting their renters purchased insurance for such scenarios. Specifically, they noted that the Marriott in Aruba closed on March 28, 2020, which it did not. I called Marriott Surf Club in Aruba directly and they confirmed that they were not closed on March 28, 2020 and remain open for business to date or going forward. (which is the date renter cancelled week in Aruba ) As a result, we’ve requested that the arbitration panel review its determination.

We paid Red Week’s fee for full service assistance in renting our Unit, and Red Week has completely disregarded the express language of the rental agreement, which was drafted by Red Week. Red Week has no authority to issue a refund to the Renters in clear violation of the rental agreement. We will pursue legal action against Red Week for interfering with our binding rental agreement if our terms are not upheld.