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Original Message:
Re: Manhattan Club Lawsuit (by Robert W.):
I just sent the following email to TMC Board and management:
My wife and I own a suite at The Manhattan Club. We had a reservation for three nights under our 2019 use year from April 30, 2020 through May, 2020. As a result of the COVID-19 pandemic, we were not able to travel to New York City and had to cancel our reservation. We live in Philadelphia, and were under mandatory stay-in-place orders imposed by both the City of Philadelphia and the Commonwealth of Pennsylvania, and therefore unable to travel as a result of government restrictions. In addition, we are elderly and both have underlying medical conditions, making travel to NYC dangerous, even if it were permitted. Our use year expires on August 31, 2020. Even if conditions improve, we will probably not be able to use these three nights before the end of our use year. We therefore request that you extend these three nights for our 2020 use year (and grant us priority in re-booking) or refund our maintenance fee proportionately for these three unused nights. I was also very surprised when I visited the TMC website to discover that TMC is giving a better deal to non-owners than to owners. First, the website lists TMC as a "hotel," which it is not. Second, non-owners booking suites are allowed, as a result of COVID-19, to change or cancel a reservation without penalty up to check-in,and offered a 30% discount. But as for me, an owner,who is current on maintenance fees, TMC is not providing an extension of time or other consideration as a result of the pandemic. Please explain why TMC is providing non-owners (who have no investment in the building) a better deal than owners (who have a significant investment in the building).