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Original Message:
Re: Has anyone ever been scammed using redweek? (by RedWeek Support):
Kathryn: For future rentals, please consider using RedWeek Online Booking. Your money is paid directly to RedWeek and not distributed to the owner until two business days after you check in. While the current RedWeek rental agreement states that COVID is considered a foreseeable risk and not covered by the cancellation terms of the rental agreement, you can always reach out to the owner and negotiate your own terms for cancellation. Those terms, that both parties have agreed upon, will then be added as a note to the rental agreement.
We recommend the same process if renting directly from an owner -- agree in advance to the cancellation terms and then have those terms included in the rental agreement. This will save frustration and arguments later on if both parties have agreed on the cancellation terms in advance.