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Class Action Against Diamond Resorts? (by Jenna W.):

We had the same false promises sold to us of no more maintenance fees if we purchased more points and signed up for the Barclay Diamond credit card. This happened a couple years ago in South Lake Tahoe. She said some new company called Apollo would be acquiring Diamond and once they do the maintenance fees would be done with. She was really good at lying to us and it wasn't until I spoke with someone in the financial department when we got a new and more expensive maintenance fee bill did the financial department basically laugh about what the lady sold us on. I emailed Diamond after that with details and the sales reps name, but all we got was, ‘so sorry to hear that, we'll look into what that rep did.’ Total bullsh** and if anything they probably trained her on this tactic and gave her a promotion. It's disgusting what they get away with and how they prey upon people. Now in a pandemic when it's not safe to travel they are still charging maintenance fees, horrible. I would like to be a part of a class action. They shouldn't be able to get away with this.