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Original Message:

Re: Vida Vacations & Grand Luxxe/Cirque du Soleil lies (by Kenneth T.):

My wife and I spent the week of Oct. 18-25, 2020 at Grand Luxxe Rivera Maya for my 70th Birthday. During checkin we agreed to a "Member Update". They assured us that this was not a sales pitch. This was the first of many lies. After breakfast, we were taken to a cubicle for our "update" person. We spent 5 hours enduring this ordeal, and reluctantly agreed to purchase an Imperial Gardens package at Nuevo vallarta that he promised would be paired with our current Grand Luxxe contract, increasing the value of both contracts, and easier for him to sell for us once Vidanta goes public, "in about 18 months".

We are both in our 70s with no grandchildren and no use for this property and we will never use it. To make a long story short, we bought this package under false pretenses on many levels. We have contacted Vidanta Member Services requesting our money back to no avail. We know now that we should have walked away, but based on the lies told to us by the agent, we did not. Any information on how to proceed with battling Vidanta will e greatly appeciated.