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Original Message:

Re: Class Action Against Diamond Resorts? (by Priscilla D.):

Here is our dispute story with Diamond. On November 12, 20 while on vacation at the Sunrise Ridge in Tennessee, we did an owners meeting. When ever we go to these meetings we ask about a buy out for our time share owner ship. We are always told there is no buy out and we can't get out of the owner ship. When we ask the question this time we were told we have a dinosaur. The sales rep name was Jordon Spurling. He told us that the way we could get out was to become members. Then went on to say that to become members we had to buy into the program. Details was $30,000.00 dollars over a 10 year period. The conversation changed to we want out not more time. He said this was the only way out. We told him we were just not going to pay the owners yearly fee. He than said if we don't pay they would put a lien against our social security. He said than you won't have any money what are you going to do than? We said that we wanted to leave and he said that he still had 15 minutes of our time. He said that he was going to get some paperwork. When he came back he had another salesman with him. This salesman's name is JR Renteria. He told us that if we became members this would end us being owners. This is the same story as the first salesman so we believed that this was true. He told us that they could give us a sampler member ship for 2 years at $3,995.00. He said that after that we would be done. We said that if we took this package we would just be members and not owners anymore. He answered that is right.

He drew up a contract with a down payment of $349.00. He went over what the contract entitled us to but never mentioned that this would cancel our ownership. We did not notice in the contract that the ownership would be canceled. We were believing the conversation that took place before signing this contract. They made sure that they didn't pass the information on to the next party in a timely manner.

After being home we got a phone call on 12/04/20 from a Rob Ross Ciaramitaro, who is from the corporate office, to verify our membership. I stated that this membership took away us being owners and he said no, that was not the case. I told him that we wanted the membership canceled than. He told us that we had to call Hospitality Management Dispute to get the membership cancelled.

We called Hospitality Management and spoke to a Jessa White on 12/08/20 who said that she would put it to the review department. A Tracey Fillmore called on 12/14/20 and asked why we wanted to cancel. She did not believe that her coworkers would lie about this. She said that they do not cancel for lack of proof. Tracey's manager Ashley Steward called on the same day and told us they refused to cancel the contract because we did not have a recording of the conversation.

When I went into Diamonds website under my account the membership wasn't going to start until 1/1/21. They had time to cancel it than since we contacted them about it on 12/08/20.

It would be nice to get some help on were to go from here?