Original Message:
ask-redweek-wyndham-ovation-help-owners-get-out (by Heather M.):
A few hard truths from someone currently going through the process.We've been Worldmark by Wyndham owners for about 5 years, and have been extremely disappointed with the lack of inventory, constantly increasing fees, and arbitrary changes to the rules (housekeeping tokens have to apply to 1st stay of the year, etc). Fyi, we're paid in full for our points. We started the Ovation process in early October, requesting option 3 above. We were told we don't qualify for that option. Unfortunately, my husband made the call and can't explain to me why. He went ahead with option 2, and our ability to reserve using our banked points was shut off immediately. But fees continued. Someone here mentioned it taking 3 weeks to get the paperwork. It took a full 3 months for us to receive the email with a 1 page standard form. 19 days after their title office received it in mid January (signed and sent via Fedex), they charged our fees again. Now, my husband tells me the original email he received says the paperwork has to be notarized, but the woman he spoke to when he called said it did not.This was unclear in the email that came with the form. We certainly didn't need a notary to sign up, so if it is required, their claim of wanting to give us the same rights at exit as at entry is suspect. We live in California, so are hopeful that some consumer-facing law, as we tend to have here, kept us from needing a notary. When he made the call and they shut off our account, they did not speak to me. If they do need notarized forms, it seems odd that they can shut off the use of the points (but continue to charge fees for months) with just a verbal from one of two owners.