Post reply

Re: Get out of Westgate Resorts (by Samantha H.):

Hello everyone, My fiancé and I purchased our Westgate “property” in 2019 right before the pandemic. We signed up for bi-annual on even years. When the pandemic hit I was one of thousands of people who got laid off and had to wait forever for my unemployment to get approved due to the large amount of claims. I called Westgate as soon as this happened and explained the circumstances. I was unable to pay months of the “mortgage” as well as 2 maintenance fees.. yes that’s right 2! I am not sure how we got charged for 2.. anyways... we have never even used the property!!! I plead and plead with them, explaining we could barely pay our bills and keep our mortgage up to date, how am I supposed to pay for this when I do not have a job, or any income. They were rude and not understanding one bit. They offered us to get out of our timeshare by signing up for another property (which we did not do). They told us that we would need to pay an extensive amount of money as a down-payment for a new loan (which was more than our closing costs for the larger unit we had purchased). I told them I didn’t even know how we were going to pay our mortgage and if they could make an exception as we did not want to default and had no ill intentions of not making this right. They again tried to push us into 3 payments, however, refused to show us the new property we were “purchasing”. We started contacting them via email only, as they were talking in circles with sales tactics and trying to scare us due to possible credit reporting. Over email, they refused to tell us anything in detail about going into a new deed to release our current one, what the new property was, the location, and many other details. I asked to speak to a manager. The manager never called us! I haven’t heard from them in over a year (since the pandemic hit, no calls and no emails). I received an email today of them threatening legal action again, and stating they could get me into a new property with a down-payment. I have absolutely nothing from this company on my credit report and when we purchased the timeshare we were told that it would go on our credit reports as an investment.. which clearly was another lie into this vicious scam. I am wondering what I should do? I’ve seen a ton of different posts of people who have stated they never actually got foreclosed on, and never got their credit hit. It is not like we had owned for a long period of time, we purchased... and the pandemic hit soon after. We never even once used the property at all, or utilized our timeshare week. Our timeshare week was during the pandemic when everything was shut down. I also advised them that we live in Massachusetts and we had travel restrictions and could not even travel anywhere to use our timeshare for our given week. Sorry for the rant, trying to provide as many details as possible. Any advice would be greatly appreciated. We have excellent credit, however I am not about to give them $20k, or whatever we owe. After the way they treated us during a pandemic I am disgusted and do not want to provide them with even a penny. Thank you for listening, I look forward to some feedback and suggestions.

Sammi