Original Message:
Re: ask-redweek-wyndham-ovation-help-owners-get-out (by Dennis D.):
My wife and I attended what we thought was an update meeting at Club Wyndham in Branson ,Mo. at the Mountain Visa resort on 04/19/2021. During the get to know you portion I mention we were interested in learning about the Ovation Program. The Representative immediately dismissed himself and after a few short minutes a second representative showed up stating he was the guy that talked to disgruntle owners. I did not know I was disgruntle.
He began to tell me why I could not get out of my timeshare. We paid cash when we bought way back in 2000. He wanted to know if we ever brought our kids to one of the resorts. I said our kids were grown and vacationed where they wanted and did not care about coming to Wyndham. He stated no wonder your kids did not like Wyndham as I had never brought them. He went on to question my life and was very insulting. My anger became so great I had to walk out. I learned that the Ovation Program was only for people that had disastrously sickness and had not used their timeshare in a long while. We were told we were using ours. Please remember I just mentioned Ovation Program and wanted to know more.
We have been owners for twenty years and the most disliked portion has been high pressure sales presentations and update meetings. I did find out we did not have to attend these meeting and offered for us to leave.
I state all this so others might know how I was treated by mentioning Ovation Program and was seeking information. I would say to the CEO of Wyndham that your program is not working very well.
Hope everyone else has a better experience and could give me some pointers on whom to contact. I want out after this experience.
Dennis D.