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ask-redweek-wyndham-guest-cancellations (by Wendy V.):

Another wrinkle. Recently arrived for my vacation, having booked a 1 bedroom unit 20 months ago, only to be told that no 1-bedroom was available and my reset would be downgraded. In fact, I wasn’t even informed at check-in — they just sent me to the alternate unit. When I returned to reception to correct the “mistake” they told me it was no mistake - the resort was at capacity and my reservation was “impacted.” I am a Silver VIP owner. So what ! Very poor policy and procedures.