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Original Message:

Re: If you are a renter and you want an option to save 7 %, read this post. (by IBGZ):

Redweek, I am debating if I want to use Verify and Protect instead of Verify which is what I use now. I have no doubt that you offer protection for the renter but I do have some questions on protection for the owner and what responsibility or position does Redweek take since you own the relationship with the renter. I guess bigger picture and the reason why many like using CC is the ability to file a dispute of any reasons, even the most harmless because they can. Here are two scenarios. In 25 years of ownership I have seen many issues and the difference between minor and major is not the issue but the person who has the issue. How would Redweek handle the following and any of these are valid real life examples.

1 - Within 60 days of check in, the renter needs to back out for a valid reason such an illness or it could be for a reason that is not valid like they changed their minds. The renter disputes this with the Credit Card company (CCC) and now the investigation by the CCC happens. Do you pay the owner and this becomes your issue or do you hold up payment to the owner?

2 - The owner doesn't like the actual view from the room (tree in front, parking lot view), by an elevator, by a garbage disposal, the hot water isn't hot enough . They call you up within the 2 days and complain to you. Do you pay the owner and resolve the dispute on your own. Do you hold up payment and leave it up to the owner to resolve the dispute. What do you if they call the credit card company and dispute the whole charge?

If you refer to the contract as proof to the CCC that the charge is valid (like the 60 day no refund), what do you do with the money owned to the owner because it could take months even if the renter is 100% wrong.

Thanks