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Re: Upgrade option refused to be honoured (by Stephen C.):

Ken and jayjay,

Firstly thanks for your quick responses.

I bought on 23rd July, so i'm now well past the cool off period.

The upgrade was from EOY to annual(for a fee) and should have stated 2 bedroom like the original purchase according to Westgates. The paperwork was loose and not within the contract but still has been signed by the resort manager and has my account details annotated on it. The problem with the upgrade notice is that it says the offer is subject to availablility and even though there are units available they aren't available at the price on my paperwork.

The big gripe I have is that everytime I phone the owner relations department they still say that I can upgrade to a 4 bedroom annual. The telesales department knew there was an error straight away but haven't bothered to change any of the details on my file, which makes me very suspicious.

jayjay, you're right to "hate to think" what I have paid and to be honest the is a big reason on me now wanting to cancel the whole thing. I am taking advice from several sources in the UK on how to cancel this agreement without any negative effects on my credit rating.

By the sounds of things there is nothing I can do but now I'm looking at ways to cancel the agreement.

If Westgates hadn't made this mistake I would have been happy with my purchase but the poor customer service that I've received has made me think twice about spending such a large sum.

Thanks again for you help

Stephen