Original Message:
Re: Suggestions to handle credit card's response? (by R P.):
kimyn wrote:I am so disappointed about its response, however not surprised because this credit card (RCI Elite) had been applied and approved at the resort. It is an affiliation of these resorts. Therefore, there is conflict of interest. I think if I used other credit card, my rights as its customer would be vigorously protected. RCI Elite credit card lied to us. They said “we attempted to contact you, but unable”, in our letter, we gave them our home phone, cell and work phones which all have answering machines, but no messages left. We have given them information that proved this contract is a fraud - our contract which clearly stated what you bought; the incorrect certificate that issued to us later; the paper clearly stated that this is a non-refundable, non-cancelable contract, and penalty clause for cancellation, etc. They, on the other hand, did not sent any letter requesting any additional information. We intent to pursuit this case to reach a satisfaction solution by calling its customer service on Monday. In the mean time, if anyone has any suggestions or ideas how to handle this credit card’s response effectively, please help me. Thank you very much. PS. I still have not heard anything from Profeco for its results.
I would call customer service with the credit card company and ask to speak to a supervisor or somone in upper management to re-contest the charges. Tell them what you have stated above, that no one from the credit card company tried to get in touch with you after you had given them several telephone numbers with voice mail capabilities.
It's your right, by Mexican law, to a 5 days rescission period after signing a contract, and if they made you waive that rescission then that's against the law, period.
I would also stay in touch with Profeco. For future reference, does Profeco have a telephone number or does everything have to be handled in writing only?