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Original Message:

Re: Questions for those who have been there (by Beth F.):

sandra920 wrote:
mer1 wrote:
ira10 wrote:
sandra920 wrote:
ira10 wrote:
mer1 wrote:
kennetha37 wrote:
In response to the person complaining about the GM, I can only guess that we must stay at a different NV GM than they do. First, the lazy river is just what it implies LAZY, the rapids are only for a brief period for a reason,to provide something different, any Lazy river I have ever encountered did NOT a time for 'rapids" .The service is beyond reproach, the rooms and common areas immaculate. And, you can hardly hold the resort responsible for the type of sand on the beach for heaven sake. We stay at the GM up to 9 weeks a years, and have nothing but praise for the resort. You do not sound like seasoned travelers, you expect to go to a foreign country and have it be like just like home. This is why one travels, to experience new things and different cultures. Do yourself a favor, go to Disney World nexttime, it is no less than you deserve. OH yes, the fee for unwashed dishes is $50.00 or about 500 pesos, NOT $500 dollars. You folks need to get a life!

When someone says the sand is beautiful it needs a coment from someone whois honest. the sand is not soft and white which is what people are hoping for. I never said it was the resorts fault they have this sand only when they claim its nice does it put them at fault. why are the guests asked to wash dishes and return dirty towels if its so high quality. I travel all over the world and have been to Itlay and Greece, Croatia, Monico, Hawaii, Jackson Hole, Quebec, Sardinia, to name a few. yes Disney too! I have never been treated so poorly. You obviously own there so you cannot say it is bad or your investment tanks. Readers, do you believe it is OK and sanitary to have previous guests wash the dishes for your family?.... the cost is irelevant. I dont believe anyone who says Grand Mayan Nuevo Vallarta is a good place, is being truthful. we will have to let the ones who have not been there yet decide who to believe. Its a bad choice yes go to Disney it is clean in their resorts.

Kenneth,

I agree with everything you have said to this woman who obviously has it in for this phenomenal 5*plus resort. I am so tired of hearing her complain almost daily. Who really cares about how she feels anyway.

Thanks for your input. It was much appreciated. And we love it there as well. We are going to Cabo with 2 other couples next month. Saw the place in August right before they opened and it's spectacular. Heard they broke ground in Hawaii. Yeah!!!

Beth

Beth: I'm here in Cabo right now and am an owner of Grand Mayan. Still have not been able to book into any. But, decided to tour the Cabo Grand Mayan.....Found that the pool does not have a heater. It is cold here in January. It is 52 some mornings. So, the facilities can't be used some of the time. The hot tubs were not heated either. The fire pits did not work. Also, the heat in the rooms didn't work. Talked to several people that were staying there. One couple left and walked up the road to another place and others were buying blankets. This to me does not sound like a 5 star resort. We talked to the head people in the lobby and they just smiled and said they didn't know anything about the heat in the pool. This was on a day with clouds also. So, only one couple bundled up sitting outside. No one was there, looked rather deserted. The sales people were there in force saying, yes this is the heated dip poool. I got tired of hearing their lies and left. Sandra

Sandra,

Okay! Now you are making me nervous. My sister and brother in law were there over Christmas week and the weather was gorgeous and they said the resort was beautiful. They didn't say anything either about the pool being cold...maybe they didn't go in it!

Have you called the Grand and told them what you saw and heard?

I actually have a number of a supervisor that I have spoken to in the past when I had a problem. I am going to try and contact him today and see what he has to say about all of your comments. I will let you know if you care, if not, jut thanks for what you had to say. I really appreciate it!

Since we are leaving to go there in 3 weeks, I want to know as much as I can.

Beth

I guess they found another way to save money.

Beth: Did you find out anything about the no heat in the pools and the Cabo Grand Mayan? I'm home now and am wondering if I'd ever want to go back there.

Sandra

Hi Sandy,

Not yet. I emailed customer service and forward them your email from this website without telling them where it came from. I have yet to hear back from them. I plan on calling the resort directly and speaking with the concierge this week before we leave in a couple of weeks. I have to do that anyway to make some dinner reservations. I will let you know what if any feedback I receive from them.

I will also let you know what I find out on my own after I come back from my own vacation there. I do know someone that was there just this week and the weather has warmed up so that's a plus. But the water has to be heated in the pool. Obviously. And especially if it is cold out in the evening they should have the fire pits going. That's what they were built for!

We'll see! Beth