Original Message:
Re: How can I be sure the unit I rent will be there for me? (by Deb F.):
toms196 wrote:I know liability is a big issues these days, but is there a way to name the companies engaged in these practices. I too, rented from a source advertised on Redweek. When I arrived at the resort they had no knowledge of my reservations. After a day delay they "discovered" a faxed RCI exchangeand placed me in an efficiency.I had paid the so-called agent on Redweek for a 2 bedroom. The agent promised a refund by personal check of $100 on my rental, but its been over a month and I have heard nothing. This company should be prevented from listing on Redweek, because I am now reluctant to ever rent again on this site.
TO: toms196, I think the vast majority of folks on redweek are abiding by the rules. I want my renters to be happy with their units and their vacation. I ALWAYS send a written confirmation from my resort and/or a signed copy of a usage/rental agreement for users to present upon check-in. I also give phone numbers so they can check with the resort themselves, if desired for details and to confirm. I dread things getting mixed up for vacationers, but things do happen. Of course, we shoot for the best, because happy renters may return. I'm not sure, but maybe some of my suggestions could help in the future. Best of luck planning your future vacations. Deb