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Original Message:
ACH Group (by Vincent S.):
I asked ACH Group to provide the following information, and they went silent: Before retaining you, please provide in writing for my Club Wyndham case: Exact fee structure (amount due up front; whether funds are held in escrow/trust; refund triggers). Full text of your “100% money-back guarantee,” including any timelines/conditions. Three Wyndham case examples from the past 12–18 months (redacted), preferably with outstanding loan balances, showing outcome & time to resolution. Whether you advise clients to continue paying loan/fees during the process. The law firm(s)/attorneys who would appear on my representation agreement and their jurisdictions. Thanks, and I look forward to your written response.