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Re: Person I rented to isn't leaving resort! (by Susan B.):

jayjay wrote:

susanb533 wrote:

Thank you, what do you think is a reasonable amount to collect as deposit? I

was also told by Robin at Newport that my renters credit card would continue to stay on the reservation until the next person checks in and that this renter could still come back and stay at the resort as I still have it reserved until June 30th. I did call owner services and have his name removed from the reservation, the front desk says he can come back, I just think Marriott is so irresponsible in this instance, they will use no authority in stopping the abuse of a renter and override an owners wishes, by letting a person come back, what's that about? I don't think he will, but still, it's like they are going out of the way to make a bad situation even worse.

I would still talk to someone at Marriott's corporate office about this situation. You're an owner and owners should be respected above and beyond anyone else. This situation was handled below Marriott's standards and reputation IF everything was in order on the contract.

As far as a deposit, I am copying and pasting a 'sample rental agreement' that I have posted many times on Redweek. You can reword it to your liking.

Hello and thank you for the contract, it is similar to what I used, minus the deposit. I will definately add this for the next time.

I will call corporate and let them know how this was handled, I'm pretty sure that the resort supervisor, Amanda wasn't deceiving me when she said that they would not, even with a contract inforce the agreement. That's my issue with this whole situation. They literally cater to this visitor/non-owner, by not assisting with even a little nudge to get them to leave, I feel Marriott is passive on this because this renter is a potential purchaser at the resort or some other Marriott property.