Redweek deposit question?

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Redweek deposit question? (by Joan F.):

We own a 2 bedroom at Villas of Polo Towers, Las Vegas. We have been able to get our exchange requests with II until recently, so I wanted to deposit it with Redweek.I thought I understood the process to deposit my T/S with Redweek, but when I called Polo Towers I was told I could only deposit it with II. Do some T/S's have different policies?

Thanks, Joan