Original Message:
Re: Charging for contact informationon Redweek.com (by Marty F):
garym262 wrote:If the message is sent to his Redweek message folder, how does it get caught in a spam filter? I believe this person has been active in renting out weeks, which makes it more of a puzzle. I sent copies of all three messages to the Customer Service address after hitting the "suggestions/feedback" button. You're right, a phone number would be helpful. When you send a message in response to an ad, as I recall, there is no indication if an e-mail is going to an e-mail address supplied by the advertiser or if it is just going to his Redweek message folder, or both. Maybe paying the fee and getting no response wouldn't be so irritating if we weren't left in the dark about it.
When members like you send an inquiry through the owner's posting page, one copy of that message goes to the owner's regular email box and another is stored in their messages on the RedWeek website. If the email that is going to their regular email address is filtered out and they aren't checking their messages on the website they don't know they have someone interested. Owners need to be vigilant about checking both places.
The name and username of the owner on their posting is linked to their email address that they sign up with. They are welcome to add their email address directly in the "Details" area of their posting but if someone emails them directly to that email address we won't have any record of it since it didn't go through the posting page.
We try to answer many of these commonly asked questions on the Resources page http://www.redweek.com/resources/
Thanks, Gary.
Marty