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Re: Resinding within 5 days in Mexico (by Amber T.):

We contacted PROFECO and their response was that they would call three hearings and If we could not get in to an agreement, they would release our case to seek legal advise. They also told me that they could not obligate the resort to reinburse the monies since their nature was administrative only. This is the reason we decided to contact the services of an attorney.

let me leave you with the letter I was sent:

Department of Conciliation Services for Foreign Residents

Dear Sir & Madam,

The Department of Conciliation Services for Foreign Residents provides assistance towards solving controversies for foreign or Mexican citizens living abroad that acquire any product or service from a Mexican supplier and are not satisfied with it.

Because of the administrative nature of this Federal Office, we cannot dictate mandatory resolutions to resolve controversies presented before us. We assist the parties within a mediation/conciliation procedure; based on the terms of the contract that consumer supplies us. The Federal Law of Consumer’s Protection contemplates three conciliation meetings to reach an agreement between parties.

Our services are free of charge and do not require the presence of the consumer during the mediation procedure. According to Article 105 from the Federal Law of Consumer’s Protection there is a term of 1 year, after the purchase or inconformity, to submit a complaint through this Office and verbal promises are not valid for our procedure.

We have received all the information requested. if something else is required i will let you know by this same mean, if nothing is missing, then, we will assign you a file number and a meeting's date to the first meeting with the legal represenative of the company.

Thank you & please wait for news.