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Redweek Timeshares for Sale---Service (by Marty F):

mike1536 wrote:

parrisjan wrote:

Does anyone here know how to get an actual person that will talk to you to troubleshoot a problem? I have written 3 emails explaining that my ad I paid for --for an Intrawest Whistler Membership is in the wrong place. I got an email from someone and they clearly don't understand my situation and they won't give me a phone number. ---Parris in Portland Oregon

I feel your pain. There has been times I've sent emails detailing a problem only to get a response that appears the staff member is confused. I always thought it was me. The good news is that usually by the third email, I could explain the issue in a way that was understood by all. I've run into the same thing with RCI. They seem to just reply with "canned" answer to any of my questions.

Hang in there, the staff does try to assist in any way possible.

RedWeek used to have an online help where you could talk realtime to staff. This was a bit more helpful, but I noticed the link is no longer available...MARTY, what happened?

I replied to Parris via customer service but haven't heard back from her. I had hoped that I resolved the issue.

We lost one of our customer service reps about a month ago and were short handed to monitor the chat link but hopefully that will be operating again soon.

Thanks, Marty