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Re: Hacienda del Mar (by Joyce C.):

I just returned from the Hacienda. I must say that it is sad to see that it is going downhill. There have been some nice improvements to the apartments, but some things are run down. They are not taking good care of the recreation that they do have. A new store opened right next to the gym. Not as big as the old store, but at least it has a lot of items you may want, or need. The staff is trying really hard to make you happy. As an owner, they now had cleaning service each day, instead of just once a week. There is construction going on, however it is inside of the hotel, so it is not obvious to anyone out at the pool. I agree the Bohio was not very busy, however if the staff of the Bohio gave better service they would have more business. The first few days the bartender was very attentive, and many of the visitors ate, and drank there throughout the day. After her shift, another woman came to work who was more interested in speaking on her cell phone while serving you, and reading the paper, instead of being attentive to the patrons. The Hacienda needs to think more about what the people want. When on vacation you want to be served, pampered. No one was out by the pool to offer anything at all, nor was there any service at the Bohio other than the bartender. What I did see, is that the town has built up more. Busy as ever. I am still of the mind to hang in there. I believe it will be back to its old splendor if the Fairmount Corp (owners of the Ritz) open the hotel. As per the employees, they have been fixing inside first. As a business woman, it only makes perfect business sense to allow the members of the Hacienda access to everything they open. The Hacienda is solid business, and a constant customer base for the shops, bars, casino etc. Now if they decide to open their own timeshare, it may be a different story. I do not see that happening though. The location is still a paradise, so for now when I want a restful vacation, I will go there, and use interval exchange or stay at another Hyatt if I want something different. I have written to Hyatt, about my concerns of letting things run down a bit much, and about letting us know more about what is happening. Lets see if I get a response. There were a lot of mixed comments from the visitors. Not many owners were there. Some loved the peace and quiet, the great pool and beach (older couples, and younger ones with small kids). The ones with older kids stated they would not come back. They needed more to do. I got what I went for. To peak around and see what was happening, and to relax and enjoy the wonderful weather of mi isla.