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huge Marriott timeshare problem help (by R P.):

sailawaygirl wrote:

I have an interesting problem. I booked my timeshare in Marriott Maui Ocean Club for March...my full two bedroom oceanfront villa and when I found that my kids couldn't come, I called up Marriott and asked to have the lockout unit only deposited in Interval. Once I arrive here in Hawaii a couple of days before my checkin, I found out they have deposited my whole two bedroom unit into Interval and never sent me a cancellation notice. So I am thinking I am checking into the one bedroom part of my villa. They never charged me for the deposit. They said they sent me a cancellation notice, but I have all message go to two emails and no notice of them canceling my reservation ever came to my email. So here I sit in Hawaii with no timeshare to check into on Sunday. They say they have one in the older building, but this is not what I spent my hard earned money on and looked forward to all year. Any suggestions or advice?

Oh my, looks like either someone at Marriott or someone at II screwed up bigtime .... I would call both asap and ask to speak to a supervisor .... they should have the cancellation only notice on record to forward to you in Hawaii.