Original Message:
Re: Resorts Management Services Wilmington- Delaware (by Stillinthe B.):
Good morning Ladies and Gentlemen. It seems from the last post that many people do not understand what happens when a credit card charge is disputed. Hence forth, I shall educate you before you put yourself into a financial nightmare. When you dispute a charge on your card, you are saying to your bank that said charge was fraudulent. Your bank/credit card company then charges the company for that amount, charges them a fee, and TEMPORARILY returns those funds to you. Most people believe that this is the end of the process, but it is not. The company that charged you is now given the opportunity to defend the charge. In most cases all they have to do is present proof that you authorized the charge and that they performed, or were attempting to perform, the services you agreed to. Quite frankly, this means providing a contract, receipt for goods/services, and/or documents showing progress towards promised service. In the case of timeshare resale companies, this often means providing your contract, the location your property is listed, or status of process to sell with supporting documents. Once these documents are produced, and quite often it only takes your signature/copy of voice authorization allowing them to charge you, the money is quickly removed from your account regardless of remaining funds/available credit limit and returned to the company. There is also a flag added to your credit report. That flag states that you claimed a valid charge was fraudulent, in essence committing credit fraud yourself. You are also left with any charges incurred, as well as the possibility that your card may be canceled. The company you signed the contract with is also released from your contract, based on violation of the internal arbitration clauses included in most of their contracts. You are not able to file another dispute on their charge, and they do not have to return your fees. Fact is, unless you are certain that you can prove that you have been defrauded and a company has truly done none of what they say they would, your best bet is to work with them on an acceptable termination of your contract. Now, If a company's numbers become disconnected or they get shut down, by all means, dispute that charge. I hope this helps you all avoid the possible drama a dispute can cause if you do not have your ducks in a row.