Original Message:
"Complaining" to the BBB is just ineffective "venting"... (by KC):
With all due respect, the BBB is a completely powerless "membership" organization, with no legal authority of any kind whatsoever. Any business willing to pay the BBB membership fees can "join". The BBB "rates" companies and businesses based upon consumer complaints received --- NOTHING MORE! You can certainly "vent" to the BBB if you wish, but understand that the BBB has no ability or authority at all to render any meaningful assistance to you (or to anyone else), beyond merely issuing a "low rating" to a business.
If you feel that this facility has committed some (unspecified within your post) legal wrongdoing, it would be much more productive to file a formal, detailed, written complaint with the Attorney General's office of the state in which the timeshare is located. Unlike the useless and ineffective BBB, the AG has the legal jurisdiction, the legal authority and the capability to formally and competently investigate fully. When a case is sufficiently substantiated by supporting facts and evidence, an AG office can then PROSECUTE. Potential prosecution is a whole lot more leverage on a business than the (essentially meaningless) receipt of "a low BBB rating".