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Re: Marriott going to points system? (by Richard F.):

I agree. I joined the points system (as an option, I didn't convert my deed) and wish I had not. I joined on Dec 30th 2010. It cost the standard $595 + $199 annual fee. Guess what, the annual fee was only good for one day. Marriott billed me $199 two weeks later for the 2011 year !! I have always had the same problem dealing with customer service; very long hold times (typically 10 minutes talk time for every 60 minutes of hold time); never getting your own c/s person; and days (if ever) getting return calls. I have been waiting for 3 days to get a return call from Amy Parsons a Customer Service Supervisor. Allegedly, she can correct the inappropriate billing. Dealing with Marriott customer service has been infuriating. Dealing with Marriott in general has definitely NOT been a win-win situation. Maintenance fees have increased 30% and Rewards points have remained static but continue to buy less-and-less. I regret buying my timeshares and I definitely regret buying the Destinations Points option.