Post reply

Promises made and not kept by sales people (by Darlene G.):

My husband and I purchased 2 timeshare units last October. We had gone through the long,long day of looking at and talking with the resort sales people. We made an offer and the salesperson said "let me check with my manager". When she came back she said that they could not come down on the price, but they would buy us a " lifetime platinum membership with RCI" which usually costs $1995.00. I asked if we still had to pay the yearly fee to RCI and she said "no you don't. The other sales person said I think you do let me check. She came back and said we did indeed have to pay the Platinum RCI yearly fee, $55 a year for the regular membership cost plus $124 a year for the Platinum, a total of $179 a year. With that settled we did agree to buy the units and have paid for them in full. We were not receiving the RCI information, so I e mailed our sales rep and a few days later got a voice mail from the other salesperson saying it can take up to 3 months to receive the RCI packet. In December we did receive a regular membership packet. I called RCI and they told me that is what was requested from the resort. I e mailed our salesperson several times about it and never got a response back. I had a heck of a time finding someone to bring this problem to, than finally found an e mail address and I sent them my plea. I get this e mail back from the director of sales (which I still have) saying "this $1995.00 fee is for enrollment into the RCI points program and not the Platinum membership". I knew this was wrong but I did call RCI and verified that there is no cost for the points. She said that we misunderstood. I e mailed back the sales director on March 22, 2011 and let her know that she was incorrect with the information she sent me. I have never received a response back from her. I do own another timeshare for 8 years now and have knowledge on how it all works. We did not misunderstand anything, it was very clearly stated to us. I guess we have no recourse as when I looked at our contract it was not written anywhere. I know I should of checked that out before we left, but after 5 hours or so there we were very tired and it was 5 o'clock and they wanted to go home, so we rushed to leave. We are going to the resort in October. I just wanted to forget about it, but my husband is very angry about it and is going to confront them when we are there, which is kind of making me uneasy about being able to enjoy our vacation. I was wondering if anyone else has had an experence like this?