Post reply

Re: Promises made and not kept by sales people (by Deborah E.):

When we purchased a second year at Hacienda del Mar, we were told that the Junior suite now went for $29,000.00 for every other year. We told them we weren't interested, that it was too much money. The salesperson asked if we had any timeshares we no longer wanted, which he would apply to the cost of the suite. We offered one other one we had in Cabo, but he wanted our Marriott in Hawaii. He said he could get $22,000.00 for it, which he would credit towards the cost of the Hacienda unit. We ultimately agreed. Imagine our surprise when we went back to the resort last month and discovered the amount we had paid out of our pockets was the entire cost of the unit-$7, 500.00, not $29,000.00. The contract we signed for the credit of the Marriott was not included in their packet. When we returned home we found the contract, with only our signatures on it-not the salesman's. It did indicate that we were to be given credit for $22,000.00. I have been trying to track down what to do with this since that time.The company which handled the transfer is no longer in business. Hacienda says they aren't liable, since they have dismissed this employee. The title has gone to another person, there is a record of one person receiving money from the sale, but so far we haven't been able to get ahold of the title company to see if the original salesperson also got money from this sale. The only money we got out of it was a refund of our maintenance fees. We feel like they have stolen our time share, and we don't know where to go from here...Help!