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point rental liquidators scam- Robert Guy Russell & Brandon "B.J." Cooke (by Tina K.):

I would call BOA again and ask to speak to someone in the Billing Disputes Dept. and ask them why they didn't do the 30 days of investigation and/or research, etc. and write down the name of the person you talk to and ask him/her if you can call back in one week to hear what they found out, etc. and just continue to make a nuisance of yourself. Tell them that you are their customer so they should be looking out for your best interests and it is their obligation to help you fight against fraud and to dispute these charges. Tell them that you are aware of many, many other people that have attempted to fight these same scammers and if BOA isn't willing to help investigate and credit back these fraudulent charges that it sure makes you wonder if they are in on the scam!!!! Threaten to report them to the BBB and AG, etc. I got so mad at them because they weren't willing to help even though this scam is now well-known that I really did wonder if they were part of it (and yes, I did tell them that) Why would they still allow these con artists to open new accounts for people? Easy to figure that out when you see the sky-high interest rates they're charging on these credit card accounts! I asked RCI the same questions because the credit cards say RCI Elite Rewards, but RCI says all of the rules and procedures come directly from BOA, not RCI.