Original Message:
Re: Anyone have experience with Preston Green or Americap International Corp (by Preston G.):
Re: ritar90 May 29, 2013
We are sorry that you interpreted our process as problematic.
We work very hard to be clear about our process, terms, & conditions and you did, in all fairness, agree to them, even admitting that they were repeated to you several times.
To be clear, the deposit is only non- refundable if you renege on the rental agreement or cancel.
In this case, we were unable to successfully verify and get the unit under contract with our owner a timely fashion. So you were refunded and we offered to continue to secure a replacement unit. Our process actually protect you.
Our time tested booking process is for your protection and the protection of our owners.
Deposits are non-refundable because we have to get a solid commitment from the renter for our owners. Timeshare owners own one week a year and cannot have their units pulled off of the market on a "maybe".
We cannot not go to our owners and say "we have a deal" and then renege on the rental. Therefore we get a solid commitment from you with a (fully disclosed) non-refundable deposit.
Our terms and conditions also explain to you that you should only consider the rental solidified once we send you notification of the verification of the unit with the resort and the possession of the signed rental agreements from our owner. (The Second Email Notification) It is a two part process for your protection as well.
Reneging would make us look bad to our owners. Nor do we like to disappoint our renters because we were unable to complete the transaction, however, on rare occasion, for reasons beyond our control that can happen.
We protect owners and renters with non-cancelable rental agreements which amounts to a Free escrow process so that all are protected.
Our process protects you and we try to replace the unit we were working on for you as best we can. We don't want to loose your business.
On rare occasions the verification of dates can be off or the owner may regege in the middle of the deal because they decided to use the unit or no longer want to rent it.
The process protects you and the owners. This process is why travelers and owners come to us year after year. It flushes out any problems or discrepancies right away.
If we have a problem securing the unit from our owner, your deposit is certainly refundable and was refundable in your case.
We certainly apologize for any inconvenience this may have caused and regret any misunderstandings about our protective booking process.
All the Best
Preston Vacation Homes Only