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Re: point rental liquidators (by John M.):

ruthf68,

I don't know what your charging organization was, but mine was 3 charges from R&R Venture Group to my Citibank card. When I started asking the questions of VSI and EPS about how the processes worked, and then checked their responses with RCI, they told me that they had no arrangements with either group to transfer weeks to them.

To deal with VSI, you have to tell your home resort that you are going to stay for your weeks and get a confirmation. You FAX that confirmation to VSI and they record it. You then send them an email or FAX telling them where you would like to go and when. The will email or FAX you a list of places they have availability for meeting your request. You pick the place you want email, FAX, or telephone that info to them and they book it.

When they find someone to use your week, they let you know who they are and all the info about them. You then have to call your home resort to let them know that you will be having a guest use the week that you had confirmed. NONE OF THIS CAN BE DONE ONLINE NO MATTER WHAT BJ'S GANG TOLD YOU. THERE IS NO PLACE YOU CAN SEE WHAT YOU HAVE BANKED OR HOW MANY POINTS YOU HAVE LEFT.

EPS says tht they will call you the first of the month your payout is scheduled for and then they will get RCI on the phone with you and EPS and the weeks will be transfered. RCI says that it does not happen. THERE IS NO PLACE ONLINE OR ELSEWHERE THAT YOU CAN SEE THE BONUS POINTS OR ANYTHING THEY CLAIM WAS TRANSFERED FROM RCI. NO PLACE.

Once I found this out, (About month 2) I filed a dispute of the three charges from R&R Venture Group with Citibank. Citibank immediately credited the amounts back to me and sent requests to the billing account that hit my card. Citibank also wanted my explanation of the dispute along with a copy of the contract and any other supporting information.

R&R Venture Group never answered any of the requests from Citibank. Citibank let the credits for the $498 for EPS membership stand as well as the $349 for VSI. They did not keep the credit for the $9000+ because the 15th of August had not passed yet. However, the customer dispute manager from R&R Venture Group (Lisa somebody) called me and said because they had to send my money for my memberships back to Citibank they had canceled my memberships to VSI and EPS. Therefore I would not get the $12000 on August 15th.

I sent all that information to Citibank, plus an email from VSI saying that my membership had not been canceled. I asked that the dispute for the $9000+ be reopened because without EPS, which R&R owns was no longer part of the contract, then they could not meet their contract obligations and therefore th contract had to be null and void. They are investigating the dispute again.

I have also filed a complaint with the Illinois Attorney General because EPS is located in Morris, Illinois and BJ and lots of his crew live in Ottawa, Illinois. They sent a copy of my complaint to R&R Venture Group which is when I got the call from the Lisa customer dispute manager.

Also have filed a complaint with the Federal Trade Commission. I continually follow up with these entities, updating them on things like the RCI lawsuit against BJ, Josh, EPS, R&R, and VSI.