Original Message:
Anyone have experience with Preston Green or Americap International Corp (by Kenneth P.):
I now understand the process and we are reserved under the owners name and my name will be added as a guest pass closer to the date of the reservation. I did not mean to degrade the company(VHO) sorry for the mix up
vacationhomesonly wrote:Dear Mr. Peluso,It is imperative that you edit your posting right away. It would be best of you to contact your attorney and discuss the ramifications of internet liable against companies or individuals.
You agreed to the very terms and conditions you are now disputing or having a problem about. Our terms and conditions were explain to you before you booked the unit, we "beg you, beg you, beg you" not to put down the deposit unless you agree with our terms, conditions, and booking process.
The bottom of page one of your signed rental agreement states clearly, "Upon deposit and payment, Owner agrees to ensure that the vacation time is in the name of the Renter AT THE TIME OF CHECK IN." You agreed to those terms, initialed right by the statement, and signed.
Our business model is designed allow owner a very comfortable liberty to set up guest passes only after they have been paid in full which allows us a great relationship with owners giving the best deals to the traveling public.
That is our model, and it works. Some companies and individual owners may do things differently and that is ok. People and businesses have the right to design their own terms and conditions. And you the consumer have the right to agree with the terms of rental party or not.
This is America and a free country. It is disingenuous at best to agree to terms and conditions verbally and in writing, and then to go back and try to defame the individual or company.
We are a professional vacation home rental company that protects you with signed non-cancelable rental agreements from owner owners.
Item #5 on page two of our agreements clearly states: "Owner is not able to cancel this agreement without reimbursing Renter all out of pocket expenses for arranging this vacation. "
We rent more of these properties than anyone and have been around many years successfully sending thousands of families around the world and have NEVER had a family not have a place to stay when they arrived. That is simple preposterous and untrue.
You are indicating in this internet posting, libelously, that you arrived at your unit and your unit was not available. Your unit does not check in until March 22-29, 2014.
We have responded to your customer service inquiry today by email.
You can call us any time if you have questions and concerns.
We realize it has been a while since you booked the unit and have forgotten the terms, conditions, and booking process.
We give you the benefit of the doubt, however, you will need to remove your libelous and perhaps slanderous posting immediately or we will have to defend ourselves with aggressive legal action.
We trust that you will do the right thing.
Thank you.
Vacation Homes Only