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Re: anyone been to this resort? (by Donald F.):

I bought this past July, and put in for a credit review about 3 weeks after the actual purchase date. (after seeing these posts) The purchase was for their travel network, so even though I purchased in Costa Rica, the credit rang up to Las Palmas in California with some phone number after it. The amount I put on my Citi card wasn't as much as some others have initially paid, but it was still a large amount. In my fight, I sent copies of the contract I signed, the emails I sent requesting cancellation that were not responded to, and the secondary contract with a marketing company that was supposed to "guarantee"me money. (that was never signed, because I found out they were bogus before I signed it) My claim was that I was not receiving services outlined in the contract (both contracts) and that I tried to ask questions and resolve issues, but those requests went unfulfilled. I was initially denied my claim, but I reopened at the beginning of December with basically the same argument. They were claiming that Las Palmas told them I was receiving services and that I did not request to cancel in time. I pointed out that in my contract there was nothing noting the date to cancel, and that I was never informed in our meeting when I could cancel. I also provided emails that showed a neglect to answer my questions. I also told them I haven't heard from either company since the beginning of August, which would be a major neglect in services and communication. My second request was granted in my favor last week, and I didn't have to pay a cent. I have not gotten a call or email since the beginning of August from this company/resort, sans for the occasional "check out what were doing here", and I doubt I will. Citi really went to bat for me here.